Skip to content
MarkMyProperty

Help centre

Frequently asked questions

Quick answers about MarkMyProperty. Can’t find what you need? Contact us.

Finding property

How do I contact a property owner?

Open a listing and use “Contact the lister”. Revealing the owner’s details costs 10 MMP Credits. New accounts get free credits to start, and you can top up at any time.

Credits & plans
Why are phone numbers and emails hidden?

To protect owners from spam, contact details are never shown publicly. They are revealed only to signed-in members, one listing at a time.

Can I search on a map?

Yes. Open the property map, move to any area and select “Search this area” to see the listings there.

Open the property map

Marking and listing

What is “Mark a property”?

Marking records a property’s exact location and boundary — your home or a plot of land, for example. You decide who can see it: keep it private, or show it on the map. A Mark is not listed for sale or rent.

How do I list a property to sell or rent?

Select “Mark Property” at the top of the page. Find the location, drop a pin or draw the boundary, choose the property type and Sell or Rent, then add the details, photos and price.

Mark a property
How do I edit, hide or delete a property?

Go to My Properties. Each property has Edit, Hide (or Make visible) and Delete.

My Properties
How do I promote a property?

In My Properties, choose “Feature” on the listing. It is a one-time payment for that listing and runs for a fixed period — it does not use MMP Credits.

See prices

Credits and plans

Is MarkMyProperty free to use?

Yes. Searching, the property map, marking and listing properties are free. MMP Credits are only needed to reveal contact details.

What is MMP Pro?

MMP Pro is the paid plan for developers, brokers and agents — a public professional profile and project tools. It is not a credit pack and does not include MMP Credits.

About MMP Pro
Can I get a refund on credits?

Credit purchases are final and are not refunded. If a technical problem affected your balance, contact us and we will investigate.

Refund & Cancellation Policy

Your account

Is my website account the same as the app?

Yes. Sign in with the same Google account, email or phone number to see the same properties, credits and plans.

I forgot my password

On the sign-in page choose email, then “Forgot password?”, and we will email you a link to reset it.

Go to sign in
How do I delete my account?

You can delete your account yourself on the website or in the app. If you can’t sign in, send us a deletion request.

Delete your account
How do I report a listing or a problem?

Send us the listing link and a short description on WhatsApp or by email. Our team usually replies within one business day.

Contact us

Still need help?

Our team usually replies within one business day.